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Delivery Service

With our standard delivery service, orders to Germany and Austria are shipped free of charge. Full details of all our shipping options and charges, including shipping costs for other countries, can be found here.

Delivery Costs

Within Germany as well as to Austria smow ship free of charge with our standard delivery service. Delivery costs for other countries can be found in the following table:

Standard
Comfort
Assembly
Express
Order value1
up to 200 €		 Order value1
up to 1.000 €		 Order value1
over 1.000 €
Germany Free of charge 49 €
(free of charge from 2.500 € value of goods1)		 149 € basic + 2 % of article value1 49 €
Austria 99 €
(free of charge from 5.000 € value of goods1)		 Service not available
Switzerland, Liechtenstein 19 € 9 % of article value1 Service not available
Belgium, Denmark, France, Luxembourg, Monaco, Netherlands 9 € 19 € 29 € Service not available
Andorra2, Bulgaria, Croatia, Czech Republic, Estonia, Finland, Greece, Hungary, Italy, Latvia, Lithuania, Norway2, Poland, Portugal, Rumania, San Marino2, Slovakia, Slovenia, Spain, Sweden, Vatican City2 19 € 39 € 59 € Service not available
Cyprus, Faroe Islands2, Ireland, Malta 39 € 69 € 99 € Service not available
All other nations On request Service not available

1 Gross value of the goods
2 All orders to non-EU countries are sent exclusive of German VAT. The delivery costs cover the transport and the charges for the import customs procedures. Additional customs charges and national VAT will be charged directly by the local tax authorities and need to be paid separately. Should you have further questions regarding additional charges please contact your local tax office.

Delivery Methods

Standard delivery is with DHL or with our for larger items our freight shipping partner. In addition to our free standard delivery service, we offer you various bespoke shipping services at extra cost.

Standard Parcel Delivery*
DHL Logo

  • Free to Germany and Austria
  • Deliveries are normally completed in 1 to 2 working days in Germany and Austria, in the rest of Europe ca. 2 to 5 working days. For Islands (Mallorca, Ibiza, Cyclades) please allow circa 1 week
  • With shipment tracking
  • Not at home at time of delivery? If possible, your delivery will be left with a neighbour, alternatively it will be available for pickup at your post office for 7 days after the attempted delivery.

* Delivery by DHL as standard. In exceptional cases, we reserve the right to ship with an alternative service provider.

Standard Freight Transport Delivery

  • Free to Germany and Austria
  • Deliveries are normally completed in 2 to 3 working days in Germany, rest of Europe ca. 3 to 6 working days, Islands (Mallorca, Ibiza, Cyclades) ca. 7 to 10 working days
  • Delivery is understood as being to the front of the building, i.e. good will not automatically be carried into the building. Transport into buildings (or to the point of use) as well as the disposal of the packaging and pallets are the responsibility of the customer. (Should you require transport to final place of use, please book our comfort delivery service.)
  • Dispatch with shipment tracking
  • Delivery advice notification via e-mail, SMS or telephone
  • Delivery Monday to Friday, regular office hours (Saturday delivery available in some areas for a supplementary fee.)

Comfort Freight Transport Delivery

  • Highly recommended for USM Haller orders *
  • Only available for deliveries to Germany or Austria
  • Only available for objects up to a maximum total weight of 100 kg, including packaging
  • Delivery time within Germany ca. 6-9 working days. For deliveries to Austria ca. 7-10 working days
  • Delivery to final place of use, i.e. in your apartment or your office by a two-man team
  • Removal and disposal of the transport packaging (outer packaging, pallets)
  • Dispatch with shipment tracking
  • Delivery advice notification via e-mail, SMS or telephone
  • Delivery Monday to Friday, regular office hours (Saturday delivery available in some areas for a supplementary fee.)
  • Comfort Service charge in Germany: EUR 49,00
  • Comfort Service charge in Austria: EUR 99,00

* We recommend the comfort delivery service for all large and/or heavy objects. In addition to the transport of the furniture to the final place of use, the shipping company here takes responsibility for disposal of the shipping pallet. Please note that particularly heavy furniture can only be delivered partially assembled - the delivery method, including assembly service, will be automatically calculated once you place objects in the shopping basket.

Delivery incl. Assembly

  • Especially large and/or heavy USM Haller units are delivered partly assembled and completed at the place of use – in such cases we will arrange the final assembly on your behalf
  • Only available for deliveries to Germany
  • Delivery time ca. 8-10 working days
  • Delivery to final place of use, i.e. in your apartment or your office by a two-man team in addition to the assembly service
  • Removal and disposal of the transport packaging (outer packaging, pallets)
  • Dispatch with shipment tracking
  • Delivery advice notification via e-mail, SMS or telephone
  • Delivery available Monday to Friday during normal office hours (Saturday delivery possible on request for a surcharge)
  • Service charge dependent on the value of the goods1 (EUR 149.00 base price + 2 % of the value of the goods1)

Express Delivery 12 o'clock

  • Available for in-stock articles ordered before 12 midday, next day delivery by 12 midday (Monday to Friday)
  • Only available for deliveries to Germany
  • Depending on size, the delivery will be via GO! or our freight shipping partner with delivery to the front of the building, i.e. without transport into the building to point of use and with no disposal of the transport packaging
  • Shipment tracking
  • No advance telephone call to confirm delivery time
  • Service charge EUR 49,00

Delivery Time

In-stock products are usually dispatched by 12 o’clock and delivered within Germany within 24 to 48 hours. When ordering in-stock USM furniture, dispatch usually takes place after one working day. Outside Germany, the final delivery time is about 3 to 5 working days. Please note that when paying in advance (bank transfer), the shipping occurs after receipt of payment.

Many of our products are in-stock in their standard versions and are shipped in 95 % of cases within 24 hours of order. The delivery time of products which we do not have in stock, depends on the respective manufacturers. As soon as the consignment arrives from the manufacturer, we work hard to forward it to you as quickly as possible. Exact information on current delivery and shipping times can be enquired from the smow customer service team.

The delivery times for DHL parcels and freight shipments within and outwith Germany can be found in the following table:

Receipt of Delivery

Please check the goods immediately upon delivery by our logistics partner for externally visible damage and inform the courier. Should there be any visible damage please note this on the delivery note. Please note that with your signature you confirm the receipt of the goods in perfect condition. In case of a complaint, we ask you to contact our customer service as soon as possible by e-mail or telephone.

YOU HAVE FURTHER QUESTIONS?

+49 341 2222 88 22
Mon-Fri 9 am - 5 pm